Multiple mail providers: Interaction Message Store plus email provider

When you configure mail providers as part of the CIC server installation procedure, you can configure other mail providers as well as Interaction Message Store. This enables you to serve users as they need to be served.

The Interaction Message Store has no email capability, and it may be necessary for users or administrators to receive text-based (email) notifications on cell phones or other email enabled devices. In such a case, you would want to configure an email provider as well as Interaction Message Store. You can then assign one or more mail providers to each user as necessary.

For more information, see the Interaction Message Store in the Technical Reference Documents section of the PureConnect Documentation Library.