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CIC System Software Requirements

Additional information available at Genesys Testlab

This information was formerly in the Product Information Site.

CIC Server


Operating System

  • Microsoft Windows Server 2016 (64-bit)
    Supported in PureConnect 2018 R2 and later

  • Microsoft Windows Server 2012 R2 (64-bit)
    Supported in CIC 2015 R1 and later
    Download and apply Microsoft KB article 2919355

Microsoft .NET Framework

  • Microsoft .NET Framework 4.7 or later
    Required for PureConnect 2018 R4 and later

  • Microsoft .NET Framework 4.5.2 or later
    Required for CIC 2016 R1 through 2018 R3

  • Microsoft .NET Framework 3.5
    Widows Server 2016: Can be added via the Server Manager
    Windows Server 2012 R2: Install in Server Manager->Add roles and features. Note: See Microsoft KB article 2734782 for known issue.

Interaction Media Server

Operating System

  • Microsoft Windows Server 2016 (64-bit)
    Supported in PureConnect 2016 R2 and later

  • Microsoft Windows Server 2012 R2 (64-bit)
    Supported in CIC 2015 R1 and later
    Download and apply Microsoft KB article 2919355

Other CIC Application Servers

For off-server Session Manager, and all other servers running CIC applications.


Operating System

  • Microsoft Windows Server 2016 (64-bit)
    Supported in PureConnect 2016 R2 and later

  • Microsoft Windows Server 2012 R2 (64-bit)
    Supported in CIC 2015 R1 and later
    Download and apply Microsoft KB article 2919355

Microsoft .NET Framework

  • Microsoft .NET Framework 3.5

Note: See Web Servers for additional requirements for Web Servers running CIC applications.

Client/Admin Workstation

For workstations running IC User Applications, IC Business Manager Applications, and IC Server Manager Applications.

Genesys supports the latest Microsoft OS cumulative updates and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure.  See testlab.genesys.com for information on the latest validation test results.

Operating System

  • Microsoft Windows 10 version 1511 and later (32-bit and 64-bit)
    Supported in CIC 2016 R2 and later
    See Testlab.inin.com for known issues with Microsoft patches

  • Microsoft Windows 8.1 (32-bit and 64-bit)
    Supported in CIC 2015 R1 and later

  • Microsoft Windows 8 (32-bit and 64-bit)
    Supported in CIC 2015 R1 through 2018 R3

  • Microsoft Windows 7 SP1 (32-bit and 64-bit)
    PureConnect 2018 R3 is the last release to support Microsoft Windows 7​​

Microsoft .NET Framework 

For more information, refer to Microsoft article for .NET Framework system requirements.


IC User Applications and IC Server Manager Applications

  • Microsoft .NET Framework 4.7 or later
    Required for PureConnect 2018 R4 and later

  • Microsoft .NET Framework 4.5.2 or later
    Required for CIC 2016 R1 through 2018 R3​​

  • Microsoft .NET Framework 3.x

IC Business Manager Applications

  • Microsoft .NET Framework 4.7 or later
    Required for PureConnect 2018 R4 and later

  • Microsoft .NET Framework 4.5.2 or later
    Required for CIC 2016 R1 through 2018 R3

  • Microsoft .NET Framework 3.x

Supported Mail Systems

The following applications have passed interoperability testing with PureConnect. Once Genesys validates an application release, Genesys considers the application compatible with future PureConnect releases through the vendor’s stated mainstream end-of-life date. Genesys supports all minor version updates, cumulative updates, and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure.

  • Microsoft Office 365
    Supported in CIC 2018 R1 and later
    Exchange Web Services only
    Office 365 Exchange Web Services supported with appropriate permissions and other set up requirements
    Note: Known limits exist for using Microsoft Office 365 instead of an on-premises Exchange server. For more information, refer to Recommendations and Limitations for Using Microsoft Office 365 with CIC.

  • Microsoft Exchange 2016 CU1 or later
    Supported in CIC 2016 R1 and later
    Exchange Web Services only
    Exchange MAPI and Calendar Access not supported 

  • Microsoft Exchange 2013 CU12 or later
    Supported in CIC 2015 R1 and later
    Exchange Web Services only
    Exchange MAPI and Calendar Access not supported 
    Exchange Online 2013 supported in CIC 2015 R1 and later

  • Microsoft Exchange 2010 SP3 RU13 or later
    Exchange Web Services - recommended minimum version is 2010 SP3 RU9 in CIC 2016 R2 and later
    Hosted Exchange Web Services supported with appropriate permissions and other setup requirements
    Calendar Access not supported

  • Gmail for Business
    Integration of CIC with Gmail is compliant with SMTP/IMAP protocols exclusively through OAuth 

  • Interaction Message Store
    Voice mail and fax stored on the CIC server or network drive

  • Novell GroupWise 2012

  • Novell GroupWise 8.0 

  • IBM Domino 9.00.x
    With IBM Notes 9.00.x client on the CIC server
    Supported in CIC 2015 R4 and later
    IMAP and SMTP mail connectors not supported

  • LDAP/SMTP/IMAP
    Other servers compliant with LDAP/SMTP/IMAP protocols exclusive

Database

The following applications have passed interoperability testing with PureConnect. Once Genesys validates an application release, Genesys considers the application compatible with future PureConnect releases through the vendor’s stated mainstream end-of-life date. Genesys supports all minor version updates, cumulative updates, and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure.

  • Microsoft SQL Server 2016
    Supported in CIC 2017 R2 and later

  • Microsoft SQL Server 2014 SP1, SP2
    Supported in CIC 2015 R1 and later

  • Microsoft SQL Server 2012 SP1, SP2, SP3
    Supported in CIC 2015 R1 and later

  • Microsoft SQL Server 2008 R2 SP1, SP2, SP3 (32-bit and 64-bit)

  • Oracle 12c (64-bit) 12.1.x database
    With (32-bit) 12.1.x client
    Supported in CIC 2016 R1 and later

  • Oracle 11g R2 (64-bit) 11.2.x database
    With 11.2.x client

Web Server

  • Microsoft IIS 10
    Verified with Windows Server 2016 on CIC 2018R2 and higher

  • Microsoft IIS 8.5
    Verified with Windows Server 2012 R2

  • Apache 2.4
    Supported with Windows Server 2012 R2 and higher
    Apache may work with Linux OS, but this combination is not tested or supported by Genesys.

  • NGINX Server 1.12
    Supported with Windows Server 2012 R2 and higher
    Nginx may work with Linux OS, but this combination is not tested or supported by Genesys.

Other requirements

Interaction Web Portal, SOAP Listener, and Interactive Update require:

  • ASP.NET 4.6 (Latest supported version)

  • ASP.NET 4.5 (Minimum required version)

Web Browser

  • Apple Safari 11
    Interaction Connect only 
    Supports TLS 1.2

  • Apple Safari 10
    Interaction Connect only 
    Supports TLS 1.2​

  • Apple Safari 9
    Interaction Connect only 
    Supports TLS 1.2​

  • Apple Safari 8
    Interaction Connect only 
    Supports TLS 1.2

  • Google Chrome 62
    Interaction Connect only 
    Supports TLS 1.2

  • Microsoft Edge 40
    Supported in CIC 2017 R1 and later
    Interaction Connect only
    Interaction Marquee and Interaction Web Portal not supported

  • Mozilla Firefox 56
    Interaction Connect only
    Supports TLS 1.2

  • Mozilla Firefox ESR 52, ESR 60
    Interaction Connect only
    Supports TLS 1.2​

Speech Recognition Engine (ASR)

  • Nuance Recognizer 10.2
    with Nuance Speech Server 6.2

  • Interaction Speech Recognition

Note: Nuance and Genesys do not support running current Nuance software on Microsoft Windows Server 2016. Since an ASR server can be on a different OS than the rest of the system, customers can upgrade CIC to Microsoft Windows Server 2016, while continuing to run ASR servers on a supported OS. Customers who are considering upgrading to Windows Server 2016 should take this under advisement if they use Nuance.

Text to Speech Engine (TTS)

  • Microsoft SAPI 5.1

  • Nuance Vocalizer 6.0
    with Nuance Speech Server 6.2

  • Interaction Text-To-Speech

Desktop Virtualization

  • Citrix Xen App 7.16

  • Citrix XenDesktop 7.16

  • VMware Horizon 7

  • Microsoft App- V5.0

  • Microsoft Server 2012 R2 Remote Desktop Services

  • Microsoft Server 2016 Remote Desktop Services

Data and System Protection Software

Customers and partners have the option to install the following validated data and system protection software on the CIC server and other machines on the network:

  • McAfee Endpoint Threat Protection 10.5

  • Symantec Endpoint Protection 12.1.6
    Basic Server Protection only

  • Symantec Endpoint Protection 14
    Basic Server Protection only