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CIC System Software Requirements

Additional information available at Genesys Testlab

This information was formerly in the Product Information Site.

CIC Server


Operating System

  • Microsoft Windows Server 2019 (64-bit)
    Supported in PureConnect 2020 R1 and later
    Interaction Web Portal and Interaction Administrator Web Edition are not supported because Windows Server 2019 does not support Silverlight.

  • Microsoft Windows Server 2016 (64-bit)
    Supported in PureConnect 2018 R2 and later

Microsoft .NET Framework

  • Microsoft .NET Framework 4.7 or later
    Required for PureConnect 2018 R4 and later

  • Microsoft .NET Framework 4.5.2 or later
    Required for CIC 2016 R1 through 2018 R3

  • Microsoft .NET Framework 3.5
    Windows Server 2016: Can be added via the Server Manager
    Windows Server 2012 R2: Install in Server Manager->Add roles and features. Note: See Microsoft KB article 2734782 for known issue.

ODBC Driver 17 or later

  • Required for PureConnect 2023 R3 and later.

 

Interaction Media Server

Operating System

  • Microsoft Windows Server 2019 (64-bit)
    Supported in PureConnect 2020 R1 and later

  • Microsoft Windows Server 2016 (64-bit)
    Supported in PureConnect 2016 R2 and later

Other CIC Application Servers

For off-server Session Manager and all other servers running CIC applications.


Operating System

  • Microsoft Windows Server 2019 (64-bit)
    Supported in PureConnect 2020 R1 and later

  • Microsoft Windows Server 2016 (64-bit)
    Supported in PureConnect 2016 R2 and later

Microsoft .NET Framework

  • Microsoft .NET Framework 3.5

Note: See Web Servers for additional requirements for Web Servers running CIC applications.

Client/Admin Workstation

For workstations running IC User Applications, IC Business Manager Applications, and IC Server Manager Applications.

Genesys supports the latest Microsoft OS cumulative updates and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure. See testlab.genesys.com for information on the latest validation test results.

Operating System

  • Microsoft Windows 11 (64-bit)
    Supported in CIC 2023 R3 and later

    • Note: Ensure the CIC server and Client are on the same version.

  • Microsoft Windows 10 version 1511 and later (32-bit and 64-bit)
    Supported in CIC 2016 R2 and later
    See testlab.genesys.com for known issues with Microsoft patches

Microsoft .NET Framework 

For more information, refer to Microsoft article for .NET Framework system requirements.


IC User Applications and IC Server Manager Applications

  • Microsoft .NET Framework 4.7 or later
    Required for PureConnect 2018 R4 and later

  • Microsoft .NET Framework 4.5.2 or later
    Required for CIC 2016 R1 through 2018 R3​​

  • Microsoft .NET Framework 3.x

IC Business Manager Applications

  • Microsoft .NET Framework 4.7 or later
    Required for PureConnect 2018 R4 and later

  • Microsoft .NET Framework 4.5.2 or later
    Required for CIC 2016 R1 through 2018 R3

  • Microsoft .NET Framework 3.x

Supported Mail Systems

The following applications have passed interoperability testing with PureConnect. Once Genesys validates an application release, Genesys considers the application compatible with future PureConnect releases through the vendor’s stated mainstream end-of-life date. Genesys supports all minor version updates, cumulative updates, and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure.

  • Microsoft Office 365
    Supported in CIC 2018 R1 and later
    Exchange Web Services only
    Office 365 Exchange Web Services supported with appropriate permissions and other set up requirements
    Note: Known limits exist for using Microsoft Office 365 instead of an on-premises Exchange server. For more information, refer to Recommendations and Limitations for Using Microsoft Office 365 with CIC.

  • Microsoft Exchange 2016 CU1 or later
    Supported in CIC 2016 R1 and later
    Exchange Web Services only
    Exchange MAPI and Calendar Access not supported 

  • Microsoft Exchange 2013 CU12 or later
    Supported in CIC 2015 R1 and later
    Exchange Web Services only
    Exchange MAPI and Calendar Access not supported 
    Exchange Online 2013 supported in CIC 2015 R1 and later

  • Microsoft Exchange 2010 SP3 RU13 or later
    Exchange Web Services - recommended minimum version is 2010 SP3 RU9 in CIC 2016 R2 and later
    Hosted Exchange Web Services supported with appropriate permissions and other setup requirements
    Calendar Access not supported

  • Gmail for Business
     Integration of CIC with Gmail is compliant with SMTP/IMAP protocols exclusively through OAuth 

  • Interaction Message Store
     Voice mail and fax stored on the CIC server or network drive

  • LDAP/SMTP/IMAP
     Other servers compliant with LDAP/SMTP/IMAP protocols exclusive

Database

The following applications have passed interoperability testing with PureConnect. Once Genesys validates an application release, Genesys considers the application compatible with future PureConnect releases through the vendor’s stated mainstream end-of-life date. Genesys supports all minor version updates, cumulative updates, and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure.

  • Microsoft SQL Server 2019
    Supported in CIC 2021 R4 and later

  • Microsoft SQL Server 2016
    Supported in CIC 2017 R2 and later

  • Microsoft SQL Server 2014 SP1, SP2
    Supported in CIC 2015 R1 and later

  • Microsoft SQL Server 2008 R2 SP1, SP2, SP3 (32-bit and 64-bit)
    PureConnect 2019 R3 is the last release to support Microsoft SQL Server 2008 R2. See product notice.

  • Oracle 12c2 (64-bit) 12.2.x database
    With (32-bit) 12.2.x client
    Supported in CIC 2019 R4 and later
    Interaction Optimizer requires Oracle 12.2 client to be installed as the default Oracle client. If the default Oracle client is not version 12.2, then you must set the ORACLE_HOME environment variable to specify the Oracle client install location.

  • Oracle 12c (64-bit) 12.1.x database
    With (32-bit) 12.1.x client
    Supported in CIC 2016 R1 and later

Web Server

  • Microsoft IIS 10
    Verified with Windows Server 2019 on CIC 2020R1 and higher
    Verified with Windows Server 2016 on CIC 2018R2 and higher

  • Microsoft IIS 8.5
    Verified with Windows Server 2012 R2

  • Apache 2.4
    Supported with Windows Server 2012 R2 and higher
    Apache may work with Linux OS, but this combination is not tested or supported by Genesys.

  • NGINX Server 1.12
    Supported with Windows Server 2012 R2 and higher
    Nginx may work with Linux OS, but this combination is not tested or supported by Genesys.

Other requirements

Interaction Web Portal, SOAP Listener, and Interactive Update require:

  • ASP.NET 4.6 (Latest supported version)

  • ASP.NET 4.5 (Minimum required version)

Web Browser

  • Apple Safari 11
    Interaction Connect only 
    Supports TLS 1.2

  • Apple Safari 10
    Interaction Connect only 
    Supports TLS 1.2​

  • Apple Safari 9
    Interaction Connect only 
    Supports TLS 1.2​

  • Apple Safari 8
    Interaction Connect only 
    Supports TLS 1.2

  • Google Chrome 107
    Interaction Connect only 
    Supports TLS 1.2

  • Google Chrome 62
    Interaction Connect only 
    Supports TLS 1.2

  • Microsoft Edge 40
    Supported in CIC 2017 R1 and later
    Interaction Connect only
    Interaction Marquee and Interaction Web Portal not supported

  • Mozilla Firefox 56
    Interaction Connect only
    Supports TLS 1.2

  • Mozilla Firefox ESR 52, ESR 60
    Interaction Connect only
    Supports TLS 1.2​

Speech Recognition Engine (ASR)

  • Nuance Recognizer 11.0.3
    with Nuance Speech Suite 11.0.4 bundle
    Note: Validated on Microsoft Windows Server 2012 and Microsoft Windows Server 2016.

  • Nuance Recognizer 10.2
    with Nuance Speech Server 6.2
    Note: Nuance and Genesys do not support running Nuance 10.2 software on Microsoft Windows Server 2016.

  • Interaction Speech Recognition

Text to Speech Engine (TTS)

  • Microsoft SAPI 5.1

  • Nuance Vocalizer 7.2.7
    with Nuance Speech Suite 11.0.4 bundle

  • Nuance Vocalizer 6.0
    with Nuance Speech Server 6.2

  • Interaction Text-To-Speech

Desktop Virtualization

  • Citrix Xen App 7.16

  • Citrix XenDesktop 7.16

  • VMware Horizon 7

  • Microsoft App- V5.0

  • Microsoft Server 2012 R2 Remote Desktop Services

  • Microsoft Server 2016 Remote Desktop Services

  • Microsoft Server 2019 Remote Desktop Services

Data and System Protection Software

Customers and partners have the option to install the following validated data and system protection software on the CIC server and other machines on the network:

  • McAfee Endpoint Threat Protection 10.5

  • Symantec Endpoint Protection 12.1.6
    Basic Server Protection only

  • Symantec Endpoint Protection 14
    Basic Server Protection only