About Interactive Update 2015 R1 or later

• In the new distribution model, Interactive Update is always at the same release and patch level as CIC. For example, Interactive Update 2015 R1 was released with CIC 2015 R1.

• As with CIC 2015 R1 or later, Interactive Update 2015 R1 or later release components are .msi files. They are included on the CIC 2015 R1 or later .iso, available on the PureConnect Product Downloads page at https://help.genesys.com/pureconnect/secure/Downloads.aspx.  

• As with CIC 2015 R1 Patch1 or later, Interactive Update 2015 R1 Patch1 or later patch components are .msp files. They are included on the CIC 2015 R1 Patch1 or later .iso, available on the PureConnect Product Downloads page at https://help.genesys.com/pureconnect/secure/Downloads.aspx.  

Note:

Starting with PureConnect 2018 R2, metadata in an installation package includes the updated Manufacturer Name property. Interactive Update Client service verifies metadata fields such as the Manufacturer Name property in an installation package. For Interactive Update Provider to recognize updates to product components, apply one of the following patch updates to Interactive Update Provider and Interactive Update Client: 2018 R2, 2018 R1 patch 3, 2017 R4 patch 8, 2017 R3 patch 15, 2017 R2 patch 20, 2017 R1 patch 26, 2016 R4 patch 30.

If you do not apply the patch update, Interactive Update Provider fails to recognize updates to product components and the following message appears in the inin.updateproviderservice log file. Use the Log viewer utility to view the message in the log file.

Company property info for the patch is not Interactive Intelligence, Inc.: ManufacturerName='Genesys'