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Language Pack Technical Reference
About CIC Language Packs
Starting with 2019 R2, the CIC Language Pack and Prompt Pack installs for new CIC installations and updates for existing localized CIC systems are available on the 2019 R2 and later CIC Language Pack .iso file downloadable from the Downloads page.
For the most recent CIC releases prior to 2019 R2, the CIC Language Pack and Prompt Pack installs for new CIC installations and updates for existing localized CIC systems are available on the CIC.iso file, downloadable from the Downloads page.
Supported languages
CIC is localized into about 19 languages. The following CIC Language Packs are available.
Note: Localization scope can be different based on the language. For complete details, contact your local Sales Representative or PureConnect Customer Care.
|
Language |
Localization Scope |
|---|---|
| Arabic |
Prompts, IC User Apps, Interaction Connect |
| Chinese (Simplified) |
Prompts, IC User Apps, IC Business Manager Apps including Reports, IC Server Manager Apps, Interaction Connect |
| Chinese (Traditional) |
Prompts, IC User Apps, IC Business Manager Apps including Reports, IC Server Manager Apps, Interaction Connect |
| Danish |
Prompts, IC User Apps, Interaction Connect |
| Dutch |
Prompts, IC User Apps, IC Business Manager Apps, Interaction Connect |
| English (Australia) |
Prompts |
| English (New Zealand) |
Prompts |
| English (United Kingdom) |
Prompts |
| Finnish |
Prompts, Interaction Connect (BASL), IC User Apps (DS Strings), IC Business Manager Apps including Reports (Crystal Reports), PureConnect Widgets, and Interaction Dialer. |
| French |
Prompts, IC User Apps, IC Business Manager Apps including Reports, IC Server Manager Apps, Interaction Connect Same as the French (Canada) language pack except the prompts are French recordings. |
| French (Canada) |
Prompts, IC User Apps, IC Business Manager Apps, IC Server Manager Apps, Interaction Connect Same as the French language pack except the prompts are French Canadian recordings. |
| German |
Prompts, IC User Apps, IC Business Manager Apps including Reports, IC Server Manager Apps, Interaction Web Portal*, Interaction Connect |
| Hebrew |
Prompts, IC User Apps |
| Italian |
Prompts, IC User Apps, IC Business Manager Apps, Interaction Connect |
| Japanese |
Prompts, IC User Apps, IC Business Manager Apps including Reports, IC Server Manager Apps, Interaction Client Mobile Web Edition, Interaction Connect |
| Korean |
Prompts, IC User Apps, IC Business Manager Apps, Interaction Connect |
| Norwegian |
Prompts, IC User Apps, IC Business Manager Apps, Interaction Connect |
| Polish |
Prompts, IC User Apps, IC Business Manager Apps including Reports, IC Server Manager Apps, Interaction Connect |
| Portuguese (Brazil) |
Prompts, IC User Apps, IC Business Manager Apps including Reports, IC Server Manager Apps, Interaction Connect |
| Russian |
Prompts, IC User Apps, Interaction Connect (BASL), IC User Apps (DS Strings), IC Business Manager Apps including Reports (Crystal Reports), PureConnect Widgets, Web Components. |
| Serbian (Latin) |
Prompts, IC User Apps, Interaction Connect |
| Spanish (Latin America) |
Prompts, IC User Apps, IC Business Manager Apps, IC Server Manager Apps, Interaction Connect Same as the Spanish (Spain) language pack except the prompts are Latin American Spanish recordings. |
| Spanish (Spain) |
Prompts, IC User Apps, IC Business Manager Apps including Reports, IC Server Manager Apps, Interaction Connect Same as the Spanish (Latin American) language pack except the prompts are Spanish recordings. |
| Swedish |
Prompts, IC User Apps, IC Business Manager Apps, Interaction Connect |
| Turkish |
Prompts, IC User Apps, IC Business Manager Apps, Interaction Connect |
* Interaction Web Portal partially localized: Main Portal, Interaction Statistics, and Call Monitoring modules are localized.
Localized quick reference documentation
Localized quick reference documentation for selected languages is now available at Localized Printable Documentation.
Licensing
Make sure that your IC 4.0 Server license contains the Language Pack feature license(s) and that you downloaded the IC Server license to the IC server before installation.
CIC server requirements
For client workstation hardware and software requirements, see CIC System Requirements.
For support purposes, we recommend a US English operating system on the IC server.
Client workstation requirements
For CIC 2015 R1 and later client workstation hardware and software requirements, see the PureConnect Installation and Configuration Guide.