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Introduction to PureConnect Licensing

PureConnect uses an application server license model. All product features install at once, and you decide when to activate them by allocating the licenses for them. Various license types offer you flexibility in developing new applications and performing trials on new functionality.

If your environment has multiple servers, allocate the appropriate licenses for each server separately.

Customer Interaction Center (CIC) supports two interaction management client applications. The PureConnect Licensing Technical Reference uses the term CIC client to refer to either Interaction Connect or Interaction Desktop.

Important!
Beginning March 2018, the Activation File Management Tool replaces the License Management System for PureConnect products. Also, the anniversary date and re-registration process are no longer applicable because PureConnect now uses perpetual software licenses with an expiration date of 1/1/2100. For more information, see New Licensing System.