Configure SNMP Support on Interaction Media Server

Simple Network Management Protocol (SNMP) is a method for network devices to send errors, warnings, and status messages to a Network Management System (NMS). It enables administrators to find and correct problems with those network devices quickly. Interaction Media Server can send SNMP messages based on status conditions in the server or when prompted by the NMS.

PureConnect provides its own SNMP service that replaces the Windows SNMP Service and serves as an SNMP agent registry. The PureConnect SNMP service is installed by default and it disables Windows SNMP Service. The PureConnect SNMP service uses the following network protocols and ports:

The PureConnect SNMP service supports SNMPv1, SNMPv2c, and SNMPv3.

To configure SNMP support on Interaction Media Server to send SNMPv1 or SNMPv2c messages to an NMS

1. Open the Windows Services application (located in the Administrative Tools folder).

2. In the Services window, locate the SNMP Service item and double-click it. The SNMP Service Properties (Local Computer) dialog box appears.

   Important!

   The PureConnect SNMP service (ININ SNMP) uses the same configuration that the Windows SNMP Service used when disabled. Therefore, you can use the SNMP Service Properties dialog box to configure the SNMPv1 or SNMPv2c settings that ININ SNMP uses.

3. Click the Security tab.

4. Select the Send authentication trap check box.

5. In the Community Name box, type a group name for all Interaction Media Servers.

   1. In the Accepted community names box, click Add.

   2. In the Community Rights list box, click READ ONLY.

6. Click OK.

7. Click the Accept SNMP packets from these hosts option and then click Add.

8. Type localhost in the box and then click OK.

9. Click OK. The SNMP Service Properties (Local Computer) dialog box closes.

10. Open a web browser and navigate to the URL address and port number of the Interaction Media Server web interface. See the following example for the format of specifying this URL address:

    http://mediaserver1:8084/

    Note:

    Packaged Interaction Media Servers use HTTP port 8083. Software-only installations of Interaction Media Server default to HTTP port 8084.

11. Log on to the Interaction Media Server configuration webpage with the administrative user ID and password. The Status-About page appears.

    

12. In the upper right corner, click the Config icon. The Config-Servers page appears.

    

13. On the left side of the page, click the Snmp tab. The Snmp page appears.

    

14. Under the Accepted Community Names label, in the first Community Name box, tyep a name for an SNMP group of resources with which to associate all Interaction Media Servers. The name that you provide must be compatible with the network management system (NMS).

15. In the Community Rights list box to the right, Click READ ONLY.

16. Under the Trap Settings label, in the first Community Name box, type the name that you specified in step 14.

17. In the Trap destinations box, type the address of the NMS to which this Interaction Media Server sends SNMP messages. Depending on your network configuration you can specify a fully qualified domain name (FQDN), short host name, or IP address.

    Tip:

    You can configure Interaction Media Server to send SNMP messages to multiple destinations by specifying the same community name and the additional destination address in the next row.

18. Click Apply. The system saves your SNMP configuration.