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Interaction Media Server Requirements

Note: If you are installing a packaged server from Genesys, also known as an Interaction Media Server appliance, do the procedures in the Interaction Media Server Appliance Installation and Configuration Guide at https://help.genesys.com/cic/mergedProjects/wh_ps/desktop/interaction_media_server_appliance_installation_and_configuration_guide.htm.

Interaction Media Server hardware and network minimum requirements

Warning!

Ensure that your Interaction Media Servers meet the minimum hardware requirements. Otherwise, you can experience service outages and Genesys Customer Care won't provide technical support until you meet the minimum hardware requirements.

CPU (minimum)

Intel quad-core, hyper-threaded CPU

RAM

4 GB

Local storage space

2 - 500 GB SATA hard drives

Cache

256 MB Battery Backed Write Cache (BBWC)

Power supply units (PSUs)

2 - 365 W redundant power supply units

Network interface

1 GB Ethernet with driver software that supports Receive Side Scaling (RSS)

Important!

Receive Side Scaling (RSS) is a technology that distributes the processing of received network packets across multiple physical CPU cores. For RSS to function, the operating system, the network interface card (NIC) hardware, and the NIC driver must support this feature. RSS is, however, independent of any application, such as Interaction Media Server.

You can use the Device Manager application in Windows to ensure proper RSS configuration of the NIC. Set the number of queues that the RSS feature of the NIC supports to a number that is equal to the number of physical CPU cores in the host computer. The RSS settings for NICs vary between the different brands and models of NICs. Consult the documentation for the NIC to configure the RSS queue to the appropriate value.

Systems

A functional CIC server in the network

Domain (optional)

If you do not connect Interaction Media Server to a domain, limit the computer name of Interaction Media Server to a maximum of 15 characters. Failure to follow this restriction can result in connectivity problems.

For assistance with determining hardware requirements for various workloads, see the following:

Interaction Media Server software requirements

Operating system

  • Windows Server 2016 (64-bit) or Windows Server 2012 R2 (64-bit)

  • Datacenter edition

  • Enterprise edition

  • Standard edition

Software

Microsoft .NET Framework 4.7 or later and Microsoft .NET Framework 3.5.1 or later

Tip:

To enable Microsoft .NET Framework 3.5.1 or later, use Server Manager -> Features.


Note:

Only the iUpdate software updating product uses the Microsoft .NET Framework. Interaction Media Server does not use Microsoft .NET Framework. For Interaction Media Server hosted on an Interaction Edge appliance, the system does not install or require iUpdate and Microsoft .NET Framework.

Web browser

Internet Explorer, Microsoft Edge, Mozilla Firefox, or Google Chrome

Important!

To access the Interaction Media Server web interface, your browser must support version 1.1 or 1.2 of the Transport Layer Security (TLS) protocol. The Interaction Media Server web interface does not support the TLS v1.0 or SSL protocols.