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Troubleshoot Interaction Media Server Issues

If you experience problems with your Interaction Media Server, consult the event logs on the CIC server connect to Interaction Media Server. If Interaction Media Server fails an operation or encounters resource problems, it logs these problems in the affected CIC server event logs, if the Notifier connection is still present.

If an Interaction Media Server cannot allocate media resources for an interaction, CIC writes these failures to the Windows Event Log every 15 minutes. There are two types of these events: conferences and taps/players (audio sources).

The Telephony Services component of CIC also writes warnings to the Windows event log. For example, if Telephony Services cannot start a recording because all Interaction Media Servers assigned to this CIC server are unavailable, Telephony Services writes a warning to the event log.