Multi-Site RTM Client/Server Components

Multi-Site uses a technology called Reliable Transport Mechanism (RTM) to send messages and data between CIC servers. RTM is a message queue service that is similar to Microsoft Message Queue (MSMQ). Unlike MSMQ, RTM is optimized to maximize the performance of a CIC server. Multi-Site requires installing the following two software components:

• Multi-Site RTM Client runs on each CIC Server. RTM client is middleware for messages between CIC and the RTM Server.

• Multi-Site RTM Server is the hub through which all messages pass. You can install this COM server on a dedicated server or on one CIC server in your organization. If the number of spanning users exceeds 200, Genesys recommends installing on a dedicated server. Organizations with less than 200 spanning users can install RTM server on a CIC server. RTM Server cannot reside on a CIC server that is part of a switchover pair.

Note: When you install your CIC server, the install program copies all the files required for Multi-Site into your server directory. Those files include EMSE.exe (Multi-Site), RTMServerU.exe (message routing), RTM-related binary files, and Multi-Site (EMS) handlers. However, it does not install the Multi-Site programs except for the message routing, which it sets up as a Windows service. You need to install Multi-Site separately.