Introduction

These checklists summarize the steps in a new installation of Customer Interaction Center (CIC) 2015 R1 or later. Each step refers to a section in this or another document in the PureConnect Documentation Library for detailed instructions. PureConnect Installation and Configuration Guide is available in the PureConnect Documentation Library at http://help.genesys.com/cic/.

This document assumes that the CIC installation will be performed entirely at the customer site.