Communication and data flow diagram

CIC provides communication services to enable the Genesys Cloud for PureConnect integration.

• Genesys Cloud Bridge securely communicates with Genesys Cloud. The paired Genesys Cloud organization is trusted for Single Sign-on.

• Genesys Cloud Bridge securely communicates with the CIC client to provide a Single-Sign-on SAML assertion so that users can automatically log on to their Genesys Cloud account.

• Genesys Cloud for PureConnect configuration automatically installs and configures Genesys Cloud Bridge on the CIC server.

• Genesys Cloud Bridge shares configurable user information with the Genesys Cloud organization using a standard SCIM-based API.

• Optionally, Genesys Cloud Bridge can synchronize workgroup, skills, and wrap-up codes with the paired Genesys Cloud organization.

  Note: Synchronization of these Advanced Platform Objects is one way only. Additions, changes, and deletions made in PureConnect sync to the corresponding Genesys Cloud objects. However, additions, changes and deletions made to Genesys Cloud queues, skills, and wrap-up codes do not sync to PureConnect.

When the Genesys Cloud for PureConnect integration is complete, the Genesys Cloud Bridge on the CIC server securely synchronizes gathered information to the paired Genesys Cloud organization.