Introduction to Quality of Service

Genesys provides tested configurations proven to provide Quality of Service with the PureConnect line of products. When you apply QoS correctly, it can resolve problems with "choppy" audio, voice quality, and delays that make interaction difficult. The PureConnect Quality of Service Technical Reference assumes that you are familiar with basic QoS principles and network characteristics such as bandwidth, delay, jitter, and packet loss.

Genesys provides examples in the PureConnect Quality of Service Technical Reference as a courtesy so don't take them as exact representations of any customer environment. It's possible that the configurations presented aren't the best solution for larger, more complex networks. The intent of these examples is to demonstrate some best practices and to provide a resource for network engineers before implementation.

For more information about Interaction Media Server and QoS, see the Interaction Media Server Technical Reference.