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Interaction Recorder Technical Reference
Archive a Recording
You can archive a recording from the Search Results View.
Note: To archive recordings in IC Business Manager, a user must have permission for the Security Policy can export/archive recordings.
To archive a recording, select one or more recordings to be archived. Right-click the recording, and on the shortcut menu click Archive.

On the Archive Recording dialog, select a location to archive the
recording from a retention policy or enter an archive storage location.

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From retention policy
Use this drop-down list to select a Retention Policy. This list includes the 10 most recently created policies with the Archive action. The policies are listed in order, with the most recent policy displayed first.
When you select a retention policy, the fields Archive storage location, Volume prefix, and Maximum volume size are populated from the retention policy. These fields can be modified for your archive.
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Archive storage location
All storage locations from Archive Retention Policies are listed in the drop-down list. You can select a storage location from the list or type a valid non-local shared UNC path for the storage location. In the Volume prefix field, you can: accept the default value for a prefix, or select a prefix from the drop-down list, or type a new volume prefix. In the Maximum volume size field, type the maximum storage size for each archive volume folder, and then click the MB box to toggle between MB and GB.
Note: When you select a Social Media recording to archive, the Social Media recording files are archived in a Zip format that contains the necessary files to view the recording. The playback website is also included in the Zip file.
When you have configured the Archive Recording dialog, click Archive. The Overall progress indicator displays the percentage of the archive process that has been completed.
Note: For more information on archiving recordings, see Appendix D: Archive Recordings.

