Interaction Recorder Technical Reference
Installing Interaction Recorder Client
Interaction Recorder, an add-on module for IC Business Manager, is used to search and play back media recordings such as phone calls, web chats, emails, Social Media interactions, and screen recordings. Interaction Recorder is also used to Score recordings and search and view scorecards. Interaction Quality Manager is used to create questionnaires. Interaction Quality Manager is a content group of Interaction Recorder, and both workspaces are installed as part of the installation.