Licensing

License Feature

License Name

Description

Recorder Server

I3_FEATURE_RECORDER_BASE

Recorder Server Add-on

When the Recorder Server license is included in the CIC server license, the Interaction Recorder components are accessible in Interaction Administrator.

InteractionRecorder Access

I3_ACCESS_RECORDER

Access Recorder

This license allows a user or station to be recorded.

Interaction Recorder Client Access

I3_ACCESS_RECORDER_CLIENT

Access Recorder Client

This license allows user access to the Interaction Recorder Client for IC Business Manager. It allows a user to create and execute Searches in Interaction Recorder Client for IC Business Manager.

Interaction Recorder Master Key Password

I3_FEATURE_RECORDER_MASTER_KEY_PASSWORD

Recorder Service Add-on

When the Master Key Password license is included in the CIC server license, the Master Key Password function is available on the Interaction Recorder Key Generation page. To create or change a Master Key password, the administrator must have Master Key Password Administrator security rights assigned.

Interaction Quality Manager

I3_ACCESS_RECORDER_QUALITYMONITORING

Access Recorder Quality Monitoring

This license allows Questionnaires and Scoring functionality for a user in the Interaction Recorder Client for IC Business Manager.

Interaction Recorder Extreme Query

I3_ACCESS_RECORDER_EXTREMEQUERY_CLIENT

Interaction Recorder Extreme Query Client

This license allows user access to the Interaction Recorder Extreme Query Client. It allows the user access to Searching, Playback, and Graph Data.

Extreme Query also requires an I3_ACCESS_RECORDER_CLIENT user license.

Screen Recorder Session

I3_LICENSE_SCREEN_RECORDER_SESSION

Interaction Screen Recorder Session

This is a port-based license required to record agent desktop screen activity. Interaction Screen Recorder also requires Interaction Recorder Server product and must be added to an Interaction Recorder Add-on license.

This is the Interaction Recorder Screen Recorder license for Server and Capture Clients.

A Screen Recorder Port License is needed for each agent’s interaction or activity that needs to be recorded simultaneously, this is regardless of the number of physical monitors or display screens the user has on a Capture Client machine. In other words, if you need to record 20 interactions or agents at the same time, 20 port licenses are required.

Note:The number of Screen Recording licenses currently in use can be viewed in IC Business Manager. To view the number of I3_LICENSE_SCREEN_RECORDER_SESSION licenses in use, from an IC Business Manager Default Workspace, under Create New, click View. In the right pane, click License Statistics.

Screen Recorder Server

I3_FEATURE_RECORDER_ADVANCED

Interaction Screen Recorder Server Product

A single global license for the server that is required for screen recording.

Interaction Recorder IVR Recording

I3_FEATURE_RECORDER_SYSTEM_RECORDING

IVR Recording

When using the Pro-active recording feature, this license permits recording and playback of IVR calls.

This license does not apply to calls that connect to an agent. If a call connects to an agent, the agent's Recorder Access license is used to determine if the entire recording (including IVR) is licensed. If the agent has the Recorder Access license, the Agent's Recorded Access license permits recording of the entire call, including the IVR segment (if Pro-active recording is used.) Similarly, if the agent does not have the Recorder Access license, the IVR Recording license does not permit even the IVR segment of the call to be recorded.