Secure Screen Recording Pause

Screen recordings can be paused to allow the entering of confidential information such as credit card information or social security numbers. The Agent can manually initiate a recording pause through the Interaction Desktop interface. In addition, there is a public API to pause and resume screen recording, providing the ability to control the screen recording with a 3^rd-party desktop application. The screen recording pause of audio and screen recordings is synchronized both manually in Interaction Desktop, or programmatically using an API pause method. Refer to the IceLib Technical Reference for more information.