Configuration Overview

Interaction Dialer administrators configure the campaigns that PureConnect for Salesforce uses. This chapter explains how CIC administrators use Interaction Administrator to configure required settings for Interaction Dialer to work with PureConnect for Salesforce.

Note: The procedures in this section pertain to Interaction Dialer for CIC, and not to Genesys Cloud’s Outbound Dialing feature. These procedures also rely heavily on CIC configuration. For more information, see the Interaction Dialer Help in the PureConnect Documentation Library. After making certain configuration changes to existing campaigns and scripts, restart the campaign.

• Interaction Dialer administrators create base scripts for the Outbound Dialer server using the Scripts container in Interaction Administrator. PureConnect for Salesforce uses only a subset of Interaction Dialer script functionality and doesn’t actually show script text or any additional pages.

• Interaction Dialer administrators create campaigns for the Outbound Dialer server using the Campaigns container in Interaction Administrator. Associate the scripts you define in the Scripts container with a campaign.