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Requirements for Interaction Dialer with PureConnect for Salesforce

The following CIC and Interaction Dialer versions are minimum requirements for Interaction Dialer to work with PureConnect for Salesforce:

  • Customer Interaction Center 2015 R4

  • Interaction Dialer 2015 R4, latest patch

An agent must have the following to be able to log on to and run Interaction Dialer campaigns:

  • User security rights to view all workgroups involved in the campaign

  • Interaction Dialer Add-On user license (I3_ACCESS_DIALER_ADDON)

  • The server must have the I3_FEATURE_DIALER_BASE or I3_FEATURE_DIALER_ADVANCED license.