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Scheduled Reports Installation and Configuration
Configure the Scheduled Reports Monitoring Service
The Scheduled Reports Monitoring Service has numerous functions. Its main objective is to send notifications to a Customer Interaction Center (CIC) server when a Scheduled Report is ready to run.
The Schedule Reports Monitoring Service functions include:
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Maintaining internal listing of active Scheduled Reports across all CIC servers.
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Connecting to multiple CIC Data Repositories by the Database Connection String stored on each CIC server.
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Polling Scheduled Reports database for changes to internal listing of scheduled reports.
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Sending notification to CIC server to run a Scheduled Report configuration.
Note:The monitoring service is integral to the Scheduled Reports Client application. Without this service, Scheduled Reports cannot run.