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Install Scheduled Reports installation files

The CIC Scheduled Reports installs and related files are available to install from the PureConnect Customer Interaction Center (CIC) .iso file. The install is located under \Installs\Off-ServerComponents.

  1. If you have not done so already:

    1. Download the CIC 2015 R1 or later .iso file from the PureConnect Product Information site at https://my.inin.com/products/Pages/Downloads.aspx.

    2. Copy the .iso file to a file server (non-IC server) with a high bandwidth connection to the server(s) on which you will be running the CIC installs.

    3. Mount the .iso file and share the contents to make them accessible to the server(s) on which you will be running the CIC installs.

  2. Navigate to the \Installs\Off-ServerComponents directory on the file server.

  3. Copy the Scheduled Reports .msi for 2015 R2 or later file to the 64-bit Windows Server server operating system machine on which you plan to run this install.