Contents

Editing the Siebel configuration files

To explain how to modify the configuration file to enable Siebel Communication Services, this section uses the Siebel Call Center Object Manager’s configuration file, uagent.cfg as an example. The configuration files are located in <Siebel Installation Path>\siebsrvr\bin\ <Language Code>.

Note: The configuration file to edit depends on the object manager being used. Each configuration file is unique to a customer because it reflects the customer-specific requirements and which Siebel solution is implemented.

To modify the configuration file:

Open the object manager’s .cfg file.

Scroll down to the Communication Administration.

The following table describes the configuration settings. For more settings and information, see the Siebel Communications Server Administration Guide in the Siebel Bookshelf.

Configuration Setting	Description
CommEnable	Enables or disables session-based communications for agents. Value Setting: TRUE
CommSimulate	Enables or disables the Communications Simulator. Value Setting: FALSE
CommLocalDriver	Specifies the server on which the channel manager loads the CIC Integration for Siebel for each agent communications session. Value Setting: FALSE
CommLogDebug	Enables or disables logging for each agent communication session. Refer to Siebel Communications Server Administration Guide on setting this parameter.
CommReleaseLogHandle	Enables or disables the log file to be released periodically while the log is created. Refer to Siebel Communications Server Administration Guide on setting this parameter.
CommReqTimeout	Number of seconds to wait for a response from the Communications Session Manager for a specific interaction. Refer to Siebel Communications Server Administration Guide on setting this parameter.
CommLogFile	Name of the log file used by the Communications Session Manager. Refer to Siebel Communications Server Administration Guide on setting this parameter.