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Overview of the CIC Integration to Siebel

The CIC Integration with Siebel integrates the functionality of the Customer Interaction Center Client into the Siebel Web or thin client. The integration uses a combination of the PureConnect platform’s IceLib SDK and Siebel’s Adaptive Communications API.

The integration allows the Siebel agent to perform all phone operations while providing a powerful screen pop to virtually any Siebel view, based on data collected in the phone system.

This integration gives IT departments the ability to choose their architecture infrastructure. Administrators can deploy the integration to agent workstations, or install it on one server. Most of the visual integration resides in the Siebel Communications toolbar.