Configure Broker Message Terminated settings

A mobile terminated message (MT) is an outbound SMS message that goes to a cell phone. This is the only type of message that can be used by handlers. Use this tab to configure settings used when CIC sends SMS messages.

1. In the Message Terminated tab, do one of the following:

   • Select Enable to enable the MT functionality.

   • Clear the Enable check box to disable MT functionality.

   Note:

   If the two check boxes conflict, the Enable check box on the Configuration tab takes priority.

2. In Gateway, type the destination of the HTTP or HTTPS request to reach the broker.

   Note:

   To create the complete URL before sending the request, CIC combines this destination with a service path by the application. For some brokers the default gateway may be sufficient, however some brokers require a URL with a unique identifier. The default gateway is http://www.24x.com.

3. In Outgoing Path, type the path against which an outgoing URL should be validated.

   By default, the field contains the outgoing path from the broker file; however, you can override this value.

   Note:

   Both inbound and outbound messages must use either HTTPS or HTTP. For more information about using SSL, see the PureCloud for CIC Administration Guide in the PureConnect Documentation Library.

4. In Timeout, type the duration in seconds for outbound HTTP or HTTPS requests to connect before CIC treats the request as failed.

   The default is 60 seconds.

5. To send internationalized phone numbers to SMS brokers, select Internationalize Telephone Numbers. Internationalized phone numbers are formatted as FQTN (+CCdddddddd).

6. In Message Parsing, configure how messages should be handled if they exceed the size limit.

   An SMS message has a limit of either 70 characters or 160 characters, depending on the character encoding.

   Note:

   Do not alter any MT message that exceeds the SMS limit.

   Split:

   Split an MT message that exceeds the SMS limit into multiple messages.

   Truncate:

   Truncate a message that exceeds the SMS limit. Send only the characters that fit within the limit.

7. In Options, specify a Name and a Value for a configuration option specific to this broker.

   Options are values that are required by some brokers and are too specialized for CIC to consider as a general configuration option. The broker configuration predefines the Names as empty values. You can specify a value for a name by double-clicking on the name, and add or modify the value. Some brokers may fail SMS messages if you do not populate the information with correct values.

   Note:

   If the ExternalDeliveryStatusURI option appears, then you must specify a value for it in order to receive delivery receipts for SMS messages. This option contains the external URL that receives delivery receipts for SMS messages:

   If the CIC server is directly connected to the Internet, the external URL is typically http://<CIC server IP>:<HTTP Port><Delivery Receipt URL>.

   If the CIC server is behind a reverse proxy or other device, the external URL may be different.

   For more information, see the description of the Delivery Receipt URL box in Configure Broker Message Originated settings.