Licensing

Facebook and Twitter require these licenses:

License	Description
I3_FEATURE_SOCIAL_MEDIA	This CIC server feature license enables the Facebook and Twitter social media feature on the server.
I3_ACCESS_ACD_SOCIAL_MEDIA	This license, assigned to users and/or stations, enables agents to receive Facebook and Twitter ACD-routed social conversation interactions.

WhatsApp requires these licenses:

License	Description
I3_FEATURE_WHATSAPP_SOCIAL_MEDIA	This CIC server feature license enables the WhatsApp feature on the server.
I3_ACCESS_ACD_WHATSAPP	This license, assigned to users and/or stations, enables agents to receive WhatsApp ACD-routed social conversation interactions.

For more information about licenses in general, see the PureConnect Licensing Technical Reference.

For more information about required configuration settings, see User and Workgroup Configuration in the Interaction Administrator Help.

Note: Loading a new license does not require a restart of the server. Updates are made dynamically.