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Licensing

The social media feature requires these licenses:

License

Description

I3_FEATURE_SOCIAL_MEDIA

This CIC server feature license enables the social media feature on the server.

I3_ACCESS_ACD_SOCIAL_MEDIA

This license, assigned to users and/or stations, enables agents to receive ACD-routed social conversation interactions.

For more information about licenses in general, see the PureConnect Licensing Technical Reference at https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/licensing_tr.pdf.

For more information about required configuration settings, see "User and Workgroup Configuration" in the Interaction Administrator Help at https://help.genesys.com/cic/mergedProjects/wh_ia/desktop/interaction_administrator_help.htm.

Note: Loading a new license does not require a restart of the server. Updates are made dynamically.