Social Media Configuration

The following are configurable options that are required or available for processing of social conversation interactions.

• Licensing

• In Interaction Administrator:

• Configure users and workgroups for social media interactions (User and Workgroup Configuration in Interaction Administrator)

• Configure stations for social media interactions (Station Configuration)

• In Interaction Connect:

• Enable social media

• Create a social media account

• Create Facebook and Twitter (Channel Configuration)

• In DSEdit, you have the option to change the polling limit (how often polling occurs) and the number of posts requested (Poll Interval and Post Limit).