Introduction to Single Sign-On for CIC

Single Sign-On is an industry term for using one instance of user identity authentication across multiple applications and systems.

Customer Interaction Center has developed Single Sign-On capabilities for many of its client applications and multiple third-party validation services.

Note: Some Customer Interaction Center subsystems and add-ons maintain user credentials separate from those of the CIC server and do not recognize Single Sign-On security tokens. Examples of CIC subsystems and add-ons that do not support the Single Sign-On feature of CIC are Interaction SIP Proxy, Interaction Media Server, Interaction Edge, and Interaction Web Portal.