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Unified Messaging Technical Reference
Configuration limitations
Using Interaction SIP Proxy to route MWI Notify messages from Exchange Server 2010 has the following limitations:
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Interaction SIP Proxy will be the destination for all Unified Messaging communications from the Customer Interaction Center server.
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On each Exchange Server 2010 machine, you must create Unified Message IP gateways for Interaction SIP Proxy and each Customer Interaction Center server, including fallback servers in a switchover configuration.
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The Pilot Identifier/Hunt Group that Customer Interaction Center will use will be associated to the Unified Messaging IP Gateway for the Interaction SIP Proxy system.
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The Unified Messaging extension for the user will match the Customer Interaction Center user extension.
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You must set a default station for each user defined in Customer Interaction Center to which you want to send MWI messages.
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The voice mail button on the telephone will not retrieve the voice mail messages for a user.
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If a user logs on or off a station, the MWI indicator will not change.
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The MWI indicator on the phone is enabled when the e-mail message arrives in the mailbox of the user.