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Configuration limitations

Using Interaction SIP Proxy to route MWI Notify messages from Exchange Server 2010 has the following limitations:

  • Interaction SIP Proxy will be the destination for all Unified Messaging communications from the Customer Interaction Center server.

  • On each Exchange Server 2010 machine, you must create Unified Message IP gateways for Interaction SIP Proxy and each Customer Interaction Center server, including fallback servers in a switchover configuration.

  • The Pilot Identifier/Hunt Group that Customer Interaction Center will use will be associated to the Unified Messaging IP Gateway for the Interaction SIP Proxy system.

  • Interaction SIP Proxy will have a From based route configured to send Customer Interaction Center traffic to the Exchange server.

  • The Unified Messaging extension for the user will match the Customer Interaction Center user extension.

  • Polycom phones need to register to the Customer Interaction Center servers as well as the Interaction SIP Proxy system.

  • You must set a default station for each user defined in Customer Interaction Center to which you want to send MWI messages.

  • The voice mail button on the telephone will not retrieve the voice mail messages for a user.

  • If a user logs on or off a station, the MWI indicator will not change.

  • The MWI indicator on the phone is enabled when the e-mail message arrives in the mailbox of the user.