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Configure users in Interaction Administrator

Note:

You must do this procedure for each user who you want to receive MWI messages from Exchange Server 2010 UM.

  1. Log on to Interaction Administrator.

  2. In the left pane, expand the container for your Customer Interaction Center server.

  3. Select the Users container.

  1. Double-click a user entry that you want to configure to receive MWI messages from Exchange Server 2010 UM.

    The User Configuration dialog box is displayed.

  2. In the Extension box, enter the UM Extension configured in Exchange Server 2010 UM.

  3. In the Default Workstation list box, select the station that will receive MWI messages for this user.

  4. Select the Options tab.

    The Options tab is displayed.

  5. In the Destination list box in the Unified Messaging area, select the EXCHANGE registration group that you created previously in this procedure.

  6. Select the OK button.

The changes to this user entry are saved.