New License Generation

Your license defines the product version, Server features, Basic Station and Access license components, more license components, and license quantities that are in your agreement. Before generating and downloading your license to your IC server, ensure that you ordered your CIC product.

Tip: Check the Activation File Management Tool at least two weeks before installing CIC to confirm that your license information is correct. Having your license on your computer can save you time during the CIC installation process. For more information about opening the Activation File Management Tool, see Open the Activation File Management Tool.

Process overview

1. Genesys processes your order and creates your company account.

2. You generate the license using the Activation File Management Tool.

3. You download your license to the IC server.

Who can generate licenses

Only an individual who holds a current CIC Core Technology Certification for a product can generate a license. You can obtain your license file from the Activation File Management Tool. Certified partner employees can generate an unlimited number of 30-day non-ordered development licenses for any product and any configuration.

License validity

Your new license is valid immediately after you download it. You can download this license as many times as you need.

Tip: Make a backup copy of your downloaded license file.