Troubleshooting

Examples of issues that you may encounter include:

• You confirmed that you are using the correct license file, whether it is an original license or an upgrade license, and the install doesn't continue.

• You cannot locate your license file because the install did not copy it to the i3IC directory.

For more information about licensing issues during installation, see the PureConnect Installation and Configuration Guide.

If you have questions concerning the terms of your agreement, contact your reseller.

If you need assistance generating a license, or have a license-related question, click Activation File Related Question in the Activation File Management Tool. For more information, see Activation File Management Tool.