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Virtualized Interaction Media Server

Genesys supports many components of CIC as virtual machines on a hypervisor host. However, Genesys does not advocate or support usage of Interaction Media Server as a virtual machine in a production environment. The reason is the importance of processing real-time communications, and the variability of performance and capabilities introduced with hypervisors.

You can install Interaction Media Server as virtual machines in hypervisors using the Software-Only license. However, if you encounter problems, Genesys does not provide technical support for virtual Interaction Media Servers.

For more information, see the CIC Virtualization Technical Reference at https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/virtualization_tr.pdf.