Contents

User Roles

User roles determine which features a user can access and which tasks they can perform.

Note: A user can have different roles for different organizations. For example, a user can be an organization administrator for one organization and also a delegated administrator for another organization.

The following table describes each of the roles that are available to assign to a user and the features that are available for each role. Without a role, a user does not have rights to any features within Interaction Web Portal.

Role	Access to Recordings?	Access to Reports?	Access to Call Monitoring?	Access to Statistics?	Access to Organization Management?	Access to Portal Management?
Agent	X
Enterprise	X	X	X	X
Delegated Admin	X	X	X	X	X
Organization Admin	X	X	X	X	X
Master Admin	X	X	X	X	X	X

Note: Although all "administrator" users have access to Organization Management, there are different levels of access within that portlet. A user with the Delegated Administrator role can only modify a limited set of information attributes for an organization to which they are given access. A user with the Organization Administrator role can modify all attributes of an organization to which they have access. A user with the Master Administrator role has complete control to add, modify, or delete any organization.