View Scorecards

Interaction Web Portal allows you to view scorecards that were completed in Interaction Recorder, if you have access. IWP displays the set of answers, values, and total scores from the scorecards that are complete and associated with the selected recording.

To view scorecards, you need access to Questionnaire Groups. This is configured in Interaction Administrator. Contact your system administrator for more information.

To view a scorecard:

1. Locate the scored recording using a recording query. For more information, see Query Recordings.

2. In the top right corner of the recording viewer, click the scorecard icon to view the scorecard.