Creating new report definitions

To create a new report definition for CIC call data:

Create the report template in Crystal Reports first.

1. Select the Reports container in Interaction Administrator.

2. Press Insert (or select the Edit and New Entry menus) to begin a new report definition.

3. In the Entry Name dialog box, enter a descriptive name for this report. This name will be sorted in with the existing reports under the Report Name column.

4. On the Report Configuration property page, enter a description of the report and the report file name.

5. On the Report Tables/Parameters property page, click Add under the Table Data field.

6. Select the IC Log table type to specify a CIC report log.

7. Enter or select values for the Table Definition property page and click OK.

8. On the Report Tables/Parameters property page, click Add under the Parameter Data field.

9. Enter or select values for the Parameter Definition property page and click OK.

10. Click OK to complete the report definition.

For more information see PureConnect Reporting Technical Reference, located in the PureConnect Documentation Library on the CIC server.