Importing and Exporting XML Files

Interaction Administrator offers the ability to import and export response management files through the response management editor.

Importing

Import files must follow a specific XML schema for successful import. The document contains three levels: the document level, the node level, and the item level. These levels are hierarchical, meaning an item level entry cannot be a direct child of the document level, and a node entry must be the direct child of the document level:

• Document Level

• • Node level

  • Item level

  • Item level

• Node level

• • Item level

• Item level

Document Level

The document level must contain the item I3_Response_Management_Document. This XML node must have two attributes;  title and description. The file attribute must match the name of the XML document. The description attribute may be empty, or it may contain a brief description of this file.

<I3_Response_Management_Document title=”sample.xml” description=”This is a sample response management XML file”>

</I3_Response_Management_Document>

Node Level

Node level entries are used to group one of more response items into groups. They must start with the ResMgt_Node tag, and contain the node’s name as the title attribute.

<ResMgt_Node title=”TestNode1”>

</ResMgt_Node>

Item Level

This level contains all response management items. Three different types of response items are supported; text, file, and URL. An item has to be indicated by the ResMgt_Item tag. The type is stored in the type attribute. The title attribute contains the ‘question’. The ‘answer’ has to be contained in a CDATA node, as shown below:

<ResMgt_Item title=”What is this?” type=”text”>

<![CDATA[ This is a test ]]>

</ResMgt_Item>

Sample Document

<I3_Response_Management_Document title="sample" description="This is a sample response management XML file">

  <ResMgt_Node title="TestNode">

    <ResMgt_Item title="What is this?" type="text">

      <![CDATA[This is a test text entry]]>

    </ResMgt_Item>

    <ResMgt_Item title="And what is this entry?" type="File">

      <![CDATA[file_entry.txt]]>

    </ResMgt_Item>

    <ResMgt_Item title="How does a URL entry look?" type="URL">

      <![CDATA[www.genesys.com]]>

    </ResMgt_Item>

  </ResMgt_Node>

  <ResMgt_Node title="TestNode2">

    <ResMgt_Item title="What is James Bond's number?" type="text">

      <![CDATA[007]]>

    </ResMgt_Item>

  </ResMgt_Node>

</I3_Response_Management_Document>

Exporting

Click Export XML File... and select the location to save the file. The file will be saved with the response management attributes in XML format.