Standalone Phone

If you selected Standalone Phone as the station type to configure a specific station to use as a station template, you need to complete the following information.

Configuration

Connection Type

This is the type of connection: Station Board, Line, or SIP. Depending on the selection you make, different options are displayed. This field may be grayed-out or unavailable.

Auto Conference

If this check box is selected, and if a call is already connected or held at the station, a conference is created between the new incoming call and the existing call(s). An announcement of the new call is played to the existing call(s) before the conference is established.

PIN

If you enabled auto Conference you must enter the Personal Identification Number.

Ring Always

Select this check box if you want the station telephone to always ring when the user receives a call, even if a CIC client is not running or if the Ring Telephone check box is not selected.

Clear this check box to allow the state of the Ring Always check box to determine if a user's default workstation telephone rings when a new interaction arrives for a user.

Drop Loop Current

Select this check box to enable the MSI station (one connected to a Dialogic MSI board) to drop the loop current after the remote caller disconnects. The Drop Loop Current condition would be desirable, for example, if the station board is into an analog voicemail system, which typically expects the loop current to drop on remote disconnects.

The Drop Loop Current check box appears only when you select the Station board connection type. The default condition is not to drop the loop current.

Phone Type

From the pull-down menu, select the type of telephone associated with this workstation.

• Analog
  
  Select this for all POTS sets (that is, Plain Old Telephone System sets with no fancy features) that are not capable of displaying caller ID or other call data. You can select this for other types of phones (for example, ADSI, and so on) as well if you do not want CIC to send call data to the telephone.

• Analog (Caller ID)
  
  Select this if the telephone is capable of displaying caller ID. If this option is selected, CIC sends the caller ID to the telephone between the first and second ring.

• Analog (ADSI)
  
  Select this if the telephone is an ADSI (Analog Display Services Interface) phone with a display screen. If this option is selected, CIC sends the caller ID and caller name data (along with any other data the handler specifies) to the ADSI phone before the first ring.

Allocate Dedicated Voice Resource

Enabled only when you choose an Analog (CallerID) or Analog (ADSI) phone type.

Select this check box only if you are using a Caller ID phone or an ADSI phone with a display screen AND you want to guarantee that Caller ID (if available) will always be displayed on that screen with incoming calls. Caller ID and ADSI phones use an additional voice resource from the pool of available voice resources to display Caller ID data on the phone. At the moment when the Set Caller ID tool step in a handler is ready to send Caller ID to a phone, it must allocate a voice resource. If no voice resource is available at that moment, the call still alerts on the phone, but Caller ID data does not appear. You may optionally select this check box to dedicate a voice resource for a station (either a stand-alone Caller ID or ADSI phone or a workstation with one of these phones) if it is crucial that Caller ID always appears with each call. However, the dedicated voice resource will be used only for sending Caller ID and message waiting indicator signals to the phone, which may be an inefficient use of resources if your system is short of voice resources.

Note: Set Visual Indicator tool and Set Caller ID tool in the Telephony tools tab in Interaction Designer