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Nodes
A node is an item in the tree that you can select for editing. Interaction Attendant supports four types of nodes:
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Server nodes organize the configuration of connected servers. All interactions for a given call flow type appear below its server node in the tree. To add a server to the tree, issue a connect command and specify the server name, user name, and password. You can also connect to a server by importing an Attendant Configuration file.
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Profiles define characteristics that are compared to incoming calls. Profiles are compared to call characteristics to select the best matching profile. Afterwards, its schedules are evaluated to appropriately process the call. Every server has a default profile that is used when no other profiles are defined, or have precedence. Default Profiles are generic and do not filter out calls. Custom profiles select calls based upon a variety of criteria.
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Schedule nodes determine whether an attached menu is active, based upon the date, time of day, or an event. Schedules are always attached to Profiles. Interaction Attendant automatically creates a Default Schedule, and executes its menu when no other schedule has precedence.
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Operations are menu actions that Interaction Attendant performs in response to a keystroke entered by the caller or in response to a system event.
When profiles, schedules, or operations are added to the tree (using menu commands or toolbars), they are called nodes. Call flows are constructing by adding nodes to the tree. When you click on a node in the tree, you can edit its properties on the right side of the screen. To build a menu, one adds, arranges, and configures nodes in the tree. See manage nodes for procedural information.
Nodes displayed at startup
At startup, the tree expands automatically to reveal schedules and profiles, but not menus. This presents an appropriate level of detail, especially if the tree contains many profiles, schedules, and menus.
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