Add a skill

Note: If you enabled the Enhanced Interaction Administrator Change log, then the addition of a skill is tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.

To add a skill

1. In the People container, click the Skills subcontainer.

2. In the master view area, right-click and select New, or click the New button in the master view toolbar.

3. In the Name box, use a word or phrase to identify the skill. You can use blank spaces (for example, Spanish speaker, Database expertise, and so on). 

4. Configure general information.

5. Configure advanced information.