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Interaction Desktop Help
Change a Directory Contact’s Default Number
If you have the appropriate rights, you can change a directory contact’s default number. The default number is the phone number dialed when you double-click a directory contact.
Note: To edit a directory contact’s phone number or make changes to other directory contact information, see View and Edit Directory Entries.
To change a directory contact’s default number:
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Right click the directory contact and choose Set Default Number.
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From the menu that appears, choose the new default telephone number; for example, Mobile, Extension, Business, or Home.
Note: If a menu item is disabled, such as Business 2, then no Business 2 phone number is defined for the directory contact.
Result: The number dialed when you double-click the contact changes to the number selected. This number is indicated by a check mark.
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