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Remove a Schedule Preference

Requirements: Only agents with the appropriate licenses can see their work schedules in the CIC client. For more information, see Interaction Optimizer.

A schedule preference indicates the days and times when you prefer or prefer not to work. When you remove a schedule preference, this change is not applied retroactively to previously generated and published schedules.

To remove a schedule preference, in the Schedule Preferences dialog box, do one of the following:

- In the List View, select the appropriate preference and click the Remove button or right-click and select Remove preference entry.
- In the Calendar View, select anywhere in the range of dates for the preference and click the Remove button or right-click and select Remove preference entry.

Result: You are prompted to confirm that you want to remove this schedule preference.

Click Yes.

Result: The selected schedule preference is removed from both the List View and Calendar View of the Schedule Preferences dialog box.