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Understanding Speed Dial Hyperlinks

Speed dial contacts within a speed dial view appear as hyperlinks when an interaction is selected. A speed dial hyperlink is blue in color and is underlined, just as a typical hyperlink would appear.

When an Operator Console user clicks an enabled hyperlink, the CIC client transfers the currently selected interaction to that contact.
When a non-Operator Console user clicks an enabled hyperlink, the CIC client dials the default telephone number associated with that contact.