Agent Log Off

This ACD tool logs an agent out so that he or she will receive no further calls. This tool is useful for agents who have stations but are not running a CIC client.

Inputs

Agent Name

The name of the agent to be logged out.

Workstation ID

The workstation where calls for the specified agent were sent.

Exit Paths

Success

This tool takes the Next exit path, unless the workstation ID is invalid.

Failure

This tool takes the Failure exit path if the workstation ID is invalid.