Contents

Dialer Call Completed

This Dialer tool dispositions a Dialer call.

Inputs

Campaign ID

The unique ID of the call's Dialer campaign.

Call ID

The unique for the call.

Wrapup Code

A string that indicates the completion status of a call step. Wrap-up codes appear in scripts and allow agents to disposition calls by choosing a call outcome for a campaign. For reporting purposes, each user-defined wrap-up code must map to a wrap-up category.

Wrap-up Category	Default wrap-up Codes (user-defined)
Default inbound category	None
Ambiguous	Ambiguous Ambiguous - Agent Connection Broken Ambiguous - Agent Logout Ambiguous - Agent Received a New Call
Busy	Busy Busy - Busy Signal Busy - Disconnect before Analysis Busy - Not Reached Busy - Remote Busy
Deleted	Deleted Deleted - Do Not Call
Failure	Failure Failure - Timeout
Fax	Fax Fax - System Hang up on Fax
Machine	Machine - Answering Machine Machine - Failed to play recording Machine - Machine Machine - Recording played to Fax Machine - Recording played to Machine
No Answer	No Answer No Answer - Answering Machine No Answer - Disconnect before Analysis No Answer - No User Responding No Answer - Timeout No Answer - User Alerting No Answer
No Lines	No Lines No Lines - No IP Response
Non-Dialer Call	Non-Dialer call
Not Reached	Not Reached Not Reached - Disconnect before Analysis
Phone number deleted	Phone number deleted
Phone number success	Phone number success
Policy Scheduled	Policy Scheduled
Remote Hang Up	Remote Hang Up Remote Hang Up - Contact Hang Up Remote Hang Up - Remote Hang Up after Transfer Remote Hang Up in Attendant
Rescheduled	Rescheduled
Scheduled	Scheduled Scheduled - Callback
SIT	SIT
SIT Callable	SIT Callable - Disconnect before Analysis SIT Callable - Ineffective Other (see note that follows table) SIT Callable - No Circuit SIT Callable - No Route to Destination SIT Callable - Normal SIT Callable - Protocol Error SIT Callable - Reorder SIT Callable - Temporary Failure
SIT Uncallable	SIT Uncallable - Bad Number SIT Uncallable - Disconnect Before Analysis SIT Uncallable - Ineffective Other SIT Uncallable - Invalid Number Format SIT Uncallable - No Circuit SIT Uncallable - No IP Response SIT Uncallable - Number Changed SIT Uncallable - Reorder SIT Uncallable - Unassigned Number SIT Uncallable - Unknown Tone SIT Uncallable - Vacant Code
Skipped	Skipped - Agent Skip Skipped - Do Not Dial Skipped - Policy No valid Phone Number
Success	System Hang Up on Fax System Hang Up on Live Voice System Hang Up on Machine Success Success - Recording played to Fax Success - Recording played to Live Voice Success - Recording played to Machine
System Hang Up	System Hang Up System Hang Up - Agent not available for callback System Hang Up - Attendant Transfer failed System Hang Up - Failed to play recording System Hang Up - Failed to route call to agent System Hang Up - Failed to send fax System Hang Up after Transfer System Hang Up in Attendant
Transferred	Transferred
Wrong Party	Wrong Party Wrong Party - Wrong Number

Exit Paths

This tool step always takes the Next exit path.