Welcome to Interaction Designer

What is Interaction Designer?

Interaction Designer is CIC's (Customer Interaction Center) graphical application generator. Using Interaction Designer, you write the programs (called handlers) that control various interaction processing behaviors within CIC.

Use Interaction Designer to modify existing handlers and create new handlers. When you are ready to begin using the handler on an IC server, you must first publish and activate the handler.

Other Documentation

Be sure to explore the PureConnect Documentation Library on your CIC Server. This contains online help and technical reference documents that provide additional information and explanations of CIC features.

Note: See the help topic What's new in this release for information on new and changed tools, features, and handlers in each release.

Interact!

If you have questions or comments about this documentation, please send an email to PureConnectDoc@genesys.com.

To provide feedback on this program or product, and to find other resources that help you interact with Genesys staff and users, see the Help... Contact Genesys menus.