Rank Groups

Rankings are scaled scores used to rate, or grade, customer surveys. When a survey is completed, the final score is compared to the value defined in the survey's ranking. When viewing survey results, the survey rank is displayed in searches and on the Dashboard view.

Use this dialog to create a Rank Group and to define ranking scales for the group.

Create a Rank Group

To create a Rank Group:

1. In the Rank Groups box, select Rank group.

2. Right-click to display the shortcut menu.

3. Click Add Group. A new folder, New Rank Group, is added to the list and highlighted.

4. To name the new rank group, right-click the selection, and click Rename.

Define a ranking scale

To define the ranking scale for a group:

1. Select the Rank group. The right pane displays the properties for the rank group.

2. In the right pane, click Add. New Rank is added to the Rank list and is selected.

3.  Type a name for the ranking.

4. Using the Ranks percentage slider, select a Top Percent for the ranking.

Define as many ranks as you choose to use in your ranking scale, assigning a Top Percent to each ranking. The Top Percent is the percentage of total possible points in the survey that will be using the scale, and it defines the upper limit of the rank. The lower limit for each rank is one percent higher than the top percentage of the rank directly beneath it, or zero if there is no lower rank.