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Deny shift trade request or shift trade match

You can deny a full trade request, which eliminates the chance that an original trade request made by an offering agent could ever be matched by another agent; and the trade match, which only removes the paring between the offering agent and the accepting agent.

You can deny shift trade requests and matches in the Shift Trading Requests tab.

Deny a shift trade request

From the Interaction Optimizer Home page, in the Scheduling area click the Shift Trading Requests link. The Shift Trading tab opens.
Select the full shift trade request and click the Deny entire shift trade request button. The shift trade request's status changes to Denied.

Note: The original trade request has now been denied and will no longer be visible or available for consideration by other accepting agents.

Deny a shift trade match

From the Interaction Optimizer Home page, in the Scheduling area click the Shift Trading Requests link. The Shift Trading tab opens.
Select the full shift trade request and click the Deny pending shift trade match button. The shift trade match's status changes to Denied.

Note: The original trade request created by the offering agent is now available for other agents to match.

For more information about shift trade requests, see the Related Topics.