Contents

Call History Report Help

Report View Toolbar

When viewing a report in the Workspace, several options are available from the Report View Toolbar. To learn more about these options, on the graphic below pause the mouse pointer over a button to display its function, and click to display more information.

Exporting a Report

You can Export a report to a Formatted or Unformatted file type. To export a report, on the main toolbar, click the Export button . On the drop-down menu, point to Formatted or Unformatted. Available Formatted file types are: Excel, HTML, PDF, or Text. The available Unformatted file type is CSV.

Call History Report

The Call History report displays detailed information for all dialing results from call history. The report includes many parameters for specific reporting results.

The information in this report includes:

Campaign name
Phone number
Call Date
Remote Answer time
Message Play time
Connected Agent time
Agent name
Call disconnected time
Call duration
Abandon OR Contacted
Category
Wrap-up code

Parameters

The following parameters can be specified for the Call History report:

Date Time
Abandoned
Agent ID
Campaign
Contacted
Connected to Agent
Duration
Phone Number
Site ID
Wrap-up Category
Show Legend

Sample report

Click on the image below to view a sample of this report.

Report Element Descriptions

Report Element	Database Column or Computation
Campaign	Campaignname
Phone No	phonenumber
Call Date	CallPlacedTimeUTC
Remote Answer	callansweredtimeUTC
Msg Play	messageplaytimeUTC
Conn Agent	callconnectedtimeUTC
Agent	Agent
Call disc	calldisconnectedtimeUTC
Duration	length
Abd/Con	IsAbandon OR IsContact
Category*	Wrapupcategory
Code*	Wrapupcode

* Admin Access rights are required for the Wrapup category and Wrapup code to be displayed in the report. If you do not have the appropriate rights, the ID (GUID) of the category or code is displayed in the report column.

Stored Procedure

sprpt_DialerCallHistory2
sprpt_DialerCallHistory_count2

Tables

CallHistory