Contents

Dialed Number Detail Report

This report shows all outbound calls sorted by dialed number, during a specified range of dates. Managers and supervisors can use this report to review all outbound calls and to see who is servicing specific accounts.

Parameters

You specify a range of dates, dialed numbers, and site IDs to include in the report. The StartDialedNum and EndDialedNum fields represent an inclusive range of dialed phone numbers to search. IC sorts this report by dialed numbers.

Notes
- The use of wildcards for the representation of variable numbers is supported. You can enter the range as a wildcard, i.e., dialed number range +13178?????? to +13179??????.

- If you enter a range for one of these specific parameters (caller IDs, dialed numbers, DNIS, and user IDs), and a record included in this range has a null value for any one of these parameters, then this record will be excluded on the report. It is not possible to include these records at this time.

Report Log Tables	Interaction Administrator Unique Report Identifier
CallDetail	DIALED_NUMBER_DETAIL_NAME

Sample report

Click on the image below to view a sample of this report.

Report Element	Report Field or Value	Field or Value Description
Dialed Number	RemoteNumber or RemoteNumberFmt	The external phone number or extension of the calling party. The call contains the number of a calling party if caller ID is available. In the case where RemoteNumberFmt is blank, then IC uses the RemoteNumber with an * added to the end of the number. If both the Remote NumberFmt and the RemoteNumber are blank, then the RemoteCallerID is used with two ** added to the end of the number. If all these are blank, then N / A is displayed on the report. A null or empty value is possible if the call was an Intercom call that was terminated before the Remote party was specified.
Name	RemoteName	The name of the party that an IC user called, if it is known.
Date	ConnectedDate	The date for each call to this remote number.
Time	ConnectedDate	The time each call to this remote number connected.
User	LocalUserId	The name of an IC user account that called this number.
Ext.	LocalNumber	The extension of the IC user.
Hold Time	Sum(HoldDurationSeconds)	The number of seconds that a call from a Caller ID was on hold.
Call Duration	CallDurationSeconds	The total number of seconds that a call from this Caller ID was connected to an IC user.
Number of Calls (summary)	Count of ConnectedDate	The total number of calls to the specified number in the given ranges.
Total Duration (summary)	Sum(CallDurationSeconds)	Displays the total number of seconds for all calls received from a Caller ID number, on the given date(s).
Avg Duration (summary)	Sum(CallDurationSeconds) / Count(ConnectedDate)	Displays the average number of seconds for all calls from this Caller ID number, on the given date(s).

Record Selection Criteria:

{CallDetail.ConnectedDate} in {?StartDateTime} to {?EndDateTime} and

{CallDetail.CallDirection} = "Outbound" and

{CallDetail.RemoteNumber} in {?StartDialedNum} to {?EndDialedNum} and

{CallDetail.SiteId} in {?StartSiteId} to {?EndSiteId}