IC Business Manager Feature Improvements

IC Business Manager now supports the addition or removal of agents in a workgroup queue. Feature improvements allow for the use of server parameters to restrict the number of records that appear in the IC Business Manager statistics views.

Addition/Removal of Agents in a Workgroup Queue

This release adds support for supervisors to add and remove agents to/from a workgroup queue in IC Business Manager. Supervisors can add or remove up to 25 agents at a time in the Manager Workgroup Membership dialog box.

Adding or removing agents in a workgroup queue

Server Parameters for IC Business Manager Views

You can now use server parameters to restrict the number of records that appear in the IC Business Manager Statistics view. To set the server parameters, add them in the Server Parameters container in Interaction Administrator. Then, set the parameter values.