Interaction Connect Stationless Logon

Administrative, supervisor, Interaction Process Automation, Interaction Optimizer, Social Media, and other features are available without a station in Interaction Connect. Also agents can log on and handle interactions that do not require a station (like chats and emails) without consuming a Basic Station license. Interaction Connect hides or disables features that require a station when you log on without selecting a station. For more information, see Stationless Logon.

Supervisors who log on with a Supervisor Plug-in: Workgroup license but without a station or a Client Access license, can use the new Monitored Interactions view. This view enables supervisors to continue to monitor interactions that they are listening to or recording. For more information, see Monitored Interactions.